Christmas All Year Round!

Returns Policy

Returning Goods

See our terms and conditions for a full policy description for Returns.

If you wish to return goods to us, or if you are asked to do so by our customer service team, you may use a prepaid returns label (available to download and print here) if authorised to do so by the Terms above or in writing by our customer service team. If you use a prepaid returns label without authorisation, we reserve the right to deduct the cost of return from any refund issued for returned goods. When you return goods to us, please enclose information pertaining to the return. The information we need is:

Your name and order number
Written confirmation of what items you have returned
Written confirmation of the reason for your return
Written request for either refund or replacement as appropriate
Please also state if you have already contacted our customer service team regarding this return

If this information is not enclosed with your return, we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.