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Christmas on the Lakes
Christmas All Year Round!
Christmas on the Lakes
Christmas All Year Round!

Returns Policy

Returning Goods

See our terms and conditions for a full policy description for Returns.

If you wish to return goods to us, or if you are asked to do so by our customer service team. Please package the item as it was when delivered to you and return it at the post office via a tracked 48 service. Please enclose information pertaining to the return. The information we need is:

Your name and order number
Written confirmation of what items you have returned
Written confirmation of the reason for your return
Written request for either refund or replacement as appropriate
Please also state if you have already contacted our customer service team regarding this return

If this information is not enclosed with your return, we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.